Home / Change to Post-Acute Care Management for Excellus Medicare Advantage Members – Effective May 8, 2026

Change to Post-Acute Care Management for Excellus Medicare Advantage Members – Effective May 8, 2026

Apr 24, 2026 | News, Payer Information

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Excellus BlueCross BlueShield will discontinue the use of CareCentrix for post-acute care management of Medicare Advantage members admitted to skilled nursing and inpatient rehabilitation facilities effective May 8, 2026. These services will transition to direct management by the Health Plan.

Beginning May 8, 2026, skilled nursing facility admission preauthorization requests for dates of service on or after this date must be submitted through the CareAdvance® Provider tool or faxed to the Health Plan’s Utilization Management Services (Medical Intake Unit) at 833-835-1206. Requests initiated through the Health Plan will be reviewed concurrently by the Health Plan.

Existing authorizations previously initiated through CareCentrix will continue to be reviewed concurrently by CareCentrix through June 30, 2026. Effective July 1, 2026, all pre-service and concurrent reviews will be conducted by the Health Plan.

For questions, please contact your Excellus Provider Relations representative.

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