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Quality Program

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Overview

AHP establishes annual priority metrics through our value-based contracts. Achieving these goals enhances both the quality of clinical care and population health. Additionally, our success in meeting these metrics allows us to earn gain sharing, enabling us to return a portion of the value generated by your efforts back to the healthcare system, reinforcing the collective impact on patient outcomes and system efficiency.

Clinical Operations and Quality Improvement Team

Our Clinical Operations and Quality Improvement team are your partners in driving innovation, efficiency, and unparalleled quality within the healthcare landscape. Our team helps practices implement best-practice strategies that empower healthcare providers to deliver high-quality, effective, and patient-centered care.

Quality Measures

Priority metrics included under AHP’s value-based contracts.

Current Initiatives
Geriatric Support Program Pilot AHP has launched a Geriatric Support Program pilot to provide additional support to PCP offices for patients over age 75 with multiple comorbid conditions, while supporting the PCP/patient relationship. The program includes an in-home evaluation and comprehensive geriatric assessment to define and address patient and family centered goals. The goals of the initiative include improved quality of life, reduced cost of care, and the prevention of unnecessary utilization in our geriatric population with multiple comorbidities.
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SMART Education Pharmacist-led education is offered on SMART. SMART offers the option of using a single inhaler for both reliever and maintenance therapy. This reduces the number of devices a patient has to master and carry, and the evidence suggests that this method of treatment reduces the risk of severe exacerbations while maintaining symptom control versus a multi-inhaler regiment consisting of a SABA reliver inhaler and a separate ICS maintenance inhaler.
Collaborative Care Pilot The Collaborative Care Model integrates behavioral health into primary care through an evidence-based, team-based approach. In this model, a master’s-level psychotherapist serves as the Behavioral Health Care Manager, working alongside primary care providers and a psychiatric consultant to support patients’ mental health needs. AHP is currently piloting this model in four pediatric practices to expand access to behavioral health services for children and families.
Trauma-informed Primary Care Project A two-year project that began in July 2021 and was funded through URMC’s Safety-Net and Program Support Office. Led by AHP and the AHP/URMC Care Management Organization, the project aimed to provide the network with the tools and resources needed to accelerate practice transformation so that patients consistently experience the principles of Trauma-Informed Care (safe, trustworthy, collaborative, empowering, and supportive of choice).
Comprehensive Developmental Screening Project AHP supported our pediatric practices in integrating comprehensive developmental screenings for all patients and providing access to Bright Futures guidelines and educational material to support patients and families.
Depression Screening & Follow-Up Project AHP has supported our PCP practices in rolling out annual screenings for depression for all patients, with appropriate follow-up for those patients who screen positive.

We have created a Depression Screening Toolkit, with educational materials that provide support for patients and providers around symptoms, resources, and medication management.

 

PER Known Issues

DateIssue/NotesPER ComponentUsers ImpactedStatus
10/30/2023"Criteria met for citizenship credit/ Criteria met for entire practice" is incorrectly shown when viewed based on the number of practice or individual criteria met. Practice and individual criteria incorrectly reference 2022 instead of 2023. CitizenshipAll usersResolved

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