Arcadia Data Issues and Reminders
September 29th, 2022 | Network NewsOn Friday, September 23, adult and family medicine Arcadia users received a communication sharing an issue AHP’s Data Coordination and Information Management teams found with breast cancer and colorectal cancer screening rates. We found that patients who, in recent weeks, had been meeting the measures for breast cancer and/or colorectal cancer screenings were now no longer included in the performance data as closed gaps. Additional concerns with data for diabetic eye exams, depression screening, adolescent immunization combo two, and its relation to the thirteen-year-old immunization registry have also arisen. We have escalated these issues as a critical with our colleagues at Arcadia.
We understand the importance of having accurate and reliable data throughout the year and recognize it as paramount to meet our shared goals in population health and value-based programs. Due to the critical nature of these issues, updates on identifying the problem and potential fixes are being provided by Arcadia at regular intervals throughout each day to AHP’s Information Management team.
AHP’s Information Management team would like to take this opportunity to make two reminders:
- Arcadia v6 Upgrade: An upgrade of the Arcadia system took place on August 29. If you have not logged into Arcadia since the upgrade, please do so. A password reset is required to log in to the new v6 version, and instructions on how to do so and notable features available in v6 were shared in a previous communication. If you did not receive instructions on how to reset your password, or you are experiencing issues with your password reset, please contact Willy Nooitgedagt.
- Check Arcadia Throughout the Year: Users should log into Arcadia periodically to monitor practice and provider quality performance. This allows us time to address specific data capture issues you may notice before quality performance is negatively impacted.
We continue to work collaboratively with Arcadia to find a resolution to the recent data problems and will share updates as they become available. AHP’s Information Management and Leadership teams are grateful for your continued partnership and patience as we work with our colleagues at Arcadia to ensure that the data you have access to is an accurate portrayal of your hard work toward improving the health of patients in our network and community.
