2021 Open Enrollment Begins
October 30th, 2020 | ArchiveIt’s that time of year, and the health plans contracted with AHP are kicking off open enrollment for 2021:
University of Rochester: November 2 – 16, 2020
Highland Hospital: November 2 – 13, 2020
UR Thompson Health: November 9 – 23, 2020
While there are few changes to the benefits of these plans, the University of Rochester has announced that, effective January 1, 2021, Excellus BlueCross BlueShield will be the sole plan administrator.
After attending an information session conducted by their plan, many health plan members call their providers to ensure that he/she participates with AHP. You can help your patients who are covered by the UR, Highland or Thompson plans keep their care with you and get the most out of their benefits by:
#1 Preparing your front-end team for health plan employee/patient questions
Make sure that the members of your team that are likely to receive those inquiries know about AHP and its role as the tier one network associated with these health benefit plans.
#2 Verifying your information on ahpnetwork.com
The provider directory on ahpnetwork.com is the number one resource for health plan members to find AHP providers. Referring providers will also be using the directory to help their patients see AHP specialists and benefit from the plan’s lower co-pay or coinsurance incentives. Click here to look your practice up on the web directory and email Kevin Kelley with any corrections.
#3 Ensuring that patients covered by AHP contracted-plans are sent to in-network specialist, lab and imaging providers.
Some AHP providers use “ticklers” in their EMRs, others hang signs at the front desk or in the restrooms. Whatever the process, efforts to keep patient care within system benefits patients by minimizing their out-of-pocket expenses while supporting clinical integration within AHP.
