University of Rochester Employees

For Patients

University of Rochester

The University supports your family’s health and wellness through integrated programs designed to help you manage or prevent issues that impact your life. AHP is just one piece of the University's health & wellness package:

Well U

Well-U offers a variety of programs focused on fitness, physical health, emotional and mental health, stress management, and more to help employees lead happier, healthier lives.

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URMC Employee Pharmacy

Dedicated exclusively to University employees, retirees and their families, offers savings on prescription drugs, prescription drug counseling and delivery service.

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Lifestyle Management Programs

Programs and services to help you manage your health, including tobacco cessation, weight loss/maintenance, blood pressure and cholesterol control, stress management, and physical activity.

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Condition Management Programs

Biometric screenings, personal health assessments, and management programs for those who live with asthma, diabetes, high blood pressure, high cholesterol, low back pain, and more.

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Behavioral Health Partners

A unique mental health resource offering medication consultation and management, as well as individual counseling for stress, anxiety and depression.

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Employee Assistance Program

Free assessment, short-term counseling and referral information for employees and family members struggling with addiction, anxiety and depression, domestic issues, bereavement, legal and financial issues, chronic and stress-related illnesses, and more.

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Accountable Health Partners

A provider panel of University of Rochester Medical Faculty Group providers and carefully selected community partners who are committed to delivering quality healthcare and an outstanding patient experience.

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Dental Plans

Two dental plan options (Traditional Dental Assistance Plan and Medallion Dental Plan) that both offer 100% coverage for preventive care from a participating provider.

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Health Plans

Your health benefits pay an important role in the health and well being of your family. They are an essential piece of the dynamic that makes up your health and wellness benefits.

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2018 Wellness Program CatalogView 2024 Wellness Program Catalog

What is AHP?

The University’s health care plans take advantage of a 3-tiered network. Based on the tier you and your family select, you will see differences in the pricing of deductibles, copays, coinsurance costs, and out-of-pocket maximums.

Accountable Health Partners is the clinical network associated with Tier 1 benefits for the University health care plan. You may realize considerable savings in copays, deductibles, and coinsurance by choosing to get health care for you and your covered dependents from providers in the AHP network.

The Freedom to Choose

AHP is not an insurance company or a health care plan. It is a clinically integrated network of physicians and hospitals—all of which are in the network of the plan’s third party administrator Excellus BCBS.

You still have the choice to see healthcare providers within the broader Excellus network — and outside that network as well. Your out of pocket payments towards deductibles and out of pocket maximums cross-apply across all three Tiers under your University health care plan. However, any time you receive care from AHP providers, you will enjoy lower copays, deductibles, and coinsurance.

Why AHP for UR Employees?

The University is working with AHP and incentivizing employees to use the network for several key reasons:

1. AHP offers a broad network of high-quality physicians and hospitals.

  • These providers agree to work together around common quality standards.
  • AHP is working closely with the University’s existing health and wellness programs to improve care coordination while helping employees to take charge of their health.

2. Participating providers have tools and resources to help them deliver better care.

  • Dashboards and reports provide a comprehensive overview of your health to help identify areas of need, like overdue vaccinations.
  • Care Managers (trained care coordinators) assess your needs and work with you toward the best possible outcomes.
  • Patient-Centered Medical Home model provides care that treats you when you’re sick but focuses on keeping you well.

How Do I Find an AHP Provider?

With more than 2,000 physicians in the network, you can find a provider for just about any health care need.

Provider Directory Primary Care Accepting New Patients Hospital Listing Laboratory Listing Radiology Locations Home Health Care

What if AHP Doesn’t Include Services I Use?

In some cases, the facility, provider or service you need may not be available in the AHP network. For a limited set of specialities, covered services received from non-AHP providers within the Aetna or Excellus national networks will be covered at the Tier 1 (AHP) cost-sharing level. Click here to see the list of those specialties.

What if I Need Help?

For questions about the AHP network, including finding an AHP specialist, or finding an AHP primary care provider accepting new patients, email us at [email protected] or call the Concierge Telephone Service at (585) 784-8855.

For help with general benefit questions, contact the University Office of Total Rewards at [email protected] or via phone at (585) 275-2084.

For help with specific benefits and claims questions, contact your plan’s Third Party Administrator:

Excellus BCBS
1-800-659-2808 or 1-585-232-2632